Refund & Replacement Policy

We stand behind every 2O3 product we send out. If something is wrong with your order, let us know and we'll work to make it right.

Returns & Exchanges

Because 2O3 products are consumable food and beverage products, we do not accept returns or exchanges once an order has shipped.

This policy helps us maintain the quality, safety, and integrity of every product we sell. Products that have left our control cannot be returned to inventory or resold.

All sales are therefore final except in cases where an order or product arrives damaged, incorrect, incomplete, defective, or otherwise has a legitimate product-quality issue.

Damaged Products

If your 2O3 arrives damaged, leaking, broken, or otherwise compromised during shipment, email orders@2o3.com as soon as possible.

Please include:

• Your order number

• A description of the issue

• Photos of the affected product and packaging, when possible

Once we've reviewed the issue, we'll arrange a replacement when appropriate.

Incorrect or Missing Products

If we sent you the wrong product, flavor, quantity, or an item is missing from your shipment, contact orders@2o3.com with your order number and let us know what happened.

We'll verify the order and send the correct replacement as appropriate.

Product Quality Issues

If you believe there is a quality issue with your 2O3 product, do not consume the affected product and contact us at orders@2o3.com.

Please include your order number, the product and flavor involved, a description of the issue, and photos when applicable. We may also ask for the lot or batch code printed on the product so our team can investigate the issue with our manufacturing and quality partners.

We take product-quality concerns seriously and will work with you on an appropriate resolution.

Taste & Personal Preference

Because our products are consumable, we cannot accept returns or provide replacements solely because of personal taste preferences or because you change your mind after purchasing.

We strongly encourage first-time customers to review the product descriptions, ingredients, nutrition information, and flavor information before ordering.

Products Purchased From Other Retailers

This policy applies to purchases made directly through 2o3.com.

If you purchased 2O3 through Amazon, a gym, retailer, distributor, or another third-party seller, please contact the seller where the purchase was made regarding their applicable return or replacement policy.

For product-quality concerns, you can still contact us at orders@2o3.com so our team can document and investigate the issue.

Refunds

Our primary resolution for damaged, incorrect, missing, or defective products is to replace the affected product.

If a replacement is unavailable or another resolution is more appropriate under the circumstances, we may issue a refund to the original payment method at our discretion.

Any approved refund may take several business days to appear depending on your bank or payment provider.

Need Help With an Order?

Email orders@2o3.com and include your order number so we can help as quickly as possible.