Shipping Policy

We want your 2O3 in your hands as quickly as possible.

Order Processing

Our goal is to have all orders packed and out the door within 48 hours, excluding weekends and holidays.

Orders are fulfilled through our third-party logistics partner (3PL). During product launches, holidays, unusually high order volume, or other exceptional circumstances, fulfillment may take longer. If we experience a significant delay on our end, we'll do our best to keep you informed.

Once your order has been prepared for shipment, you'll receive a shipping confirmation email with tracking information.

Shipping & Delivery

2O3 ships using several different carriers depending on your destination, package size, service availability, and other logistics considerations.

Shipping options, rates, and estimated delivery times available for your order will be displayed at checkout.

Please keep in mind that order processing time and carrier transit time are separate. Delivery estimates begin after an order has been processed and handed off for shipment.

Carrier delivery estimates are estimates rather than guaranteed delivery dates. Weather, holidays, regional carrier volume, and other circumstances outside of our control may occasionally cause delays.

Tracking & Carrier Handoffs

A tracking number may be generated when our fulfillment center prepares your order, before the shipping carrier completes its first physical scan.

Because of this, it is normal in some cases for tracking to show "Label Created," "Pre-Shipment," or a similar status for a short period of time before the carrier's tracking system updates.

If your tracking has not shown movement within 2 business days after receiving your shipping confirmation, email us at orders@2o3.com with your order number.

We work with a 3PL and multiple shipping carriers, but we don't expect you to figure out where your package went on your own. If something doesn't look right, contact us and we'll work with our fulfillment partner and the carrier to investigate and help however we can.

Lost, Delayed, or Missing Packages

If your shipment appears to be significantly delayed, has stopped moving, or is marked delivered but you cannot locate it, contact us at orders@2o3.com with your order number and we'll help investigate.

Carrier scans and delivery confirmations are controlled by the individual shipping carrier, so some issues may require us to open an investigation with the carrier or fulfillment partner before determining the appropriate resolution.

Damaged Shipments

If your package arrives damaged, leaking, or otherwise compromised, please email orders@2o3.com as soon as possible.

Include:

• Your order number

• A brief description of the issue

• Photos of the shipping box and damaged product, when possible

We'll review the issue and make it right.

Incorrect or Incomplete Orders

If you receive the wrong flavor, product, quantity, or your shipment is missing an item, email orders@2o3.com with your order number and a description of the issue.

We'll verify the order and arrange a replacement when appropriate.

Address Changes & Order Cancellations

We begin processing orders quickly, so please review your shipping address carefully before completing checkout.

If you notice an error or need to cancel or modify an order, email orders@2o3.com immediately with your order number.

We'll do our best to make the change, but once an order has entered fulfillment or been shipped, we cannot guarantee that it can be changed, canceled, or rerouted.

Questions About Your Shipment?

Email orders@2o3.com with your order number and we'll help however we can.